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    ACUCOMM PRIVACY POLICY

    This privacy policy covers the processing of personal data by AcuComm Limited (registered in England & Wales; Reg No 08212024) whose registered address is at 4 Northgate, Chichester, West Sussex, PO19 1BA, United Kingdom and any subsidiary ("AcuComm", "We" “Our” or "Us"). AcuComm is committed to protecting the privacy of your personal information whilst striving to provide the very best user experience. We want our website to be safe and enjoyable for everyone.

    AcuComm understands that your privacy is important and that you care about how your personal data is used. We respect the privacy of everyone with whom We work or contact and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations to the General Data Protection Regulation (GDPR) and any related rights under the law.

    If you have any concerns or questions you can contact Us using the contact details at the end of this Privacy Policy. It is important that you read this document in conjunction with Our Terms and Conditions.

    YOUR RIGHTS

    You have the following rights under the GDPR, which this Privacy Policy and Our use of Personal Data have been designed to protect. You have the right:

    • to be informed about Our collection and use of Personal Data
    • of access to the Personal Data We hold about you
    • to rectification if any Personal Data We hold about you is inaccurate or incomplete
    • to be forgotten and to ask Us to delete any Personal Data We hold about you
    • to prevent the processing of your Personal Data
    • to data portability (obtaining a copy of your Personal Data to re-use with another service or organisation)
    • to object to Us using your Personal Data for particular purposes.

    If you have any cause for complaint about Our use of your Personal Data please contact Us using the details provided below and We will do our utmost to solve the problem for you. If We are unable to resolve the matter, you have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

    If you need further information about your rights, please contact the Information Commissioner’s Office (https://ico.org.uk) or your local Citizens Advice Bureau.

    HOW WE USE THE DATA WE COLLECT

    All Personal Data is collected, processed and stored for no longer than is necessary in light of the reason(s) for which it was collected.

    The lawful basis of Our use of your Personal Data is because it is necessary for Our performance of a contract with you, to negotiate a contract with you or because it is in Our legitimate interests.

    Your information may be used for the following reasons:

    • to fulfil orders to you
    • to provide you information, updates and notifications about orders and renewals
    • to send you information, newsletters and quotations you have requested
    • to invite you to participate in free trials
    • to contact you regarding your account with us
    • to send you email newsletters and similar notifications
    • to monitor or improve the performance of the AcuComm website
    • for distributing project information with which you are connected
    • for internal record keeping
    • for any purpose if We are required to do so by any law or other regulatory or government authority.

    You have the right to request your personal data is not used by Us and to request that We permanently delete it. In either event please contact our Data Protection Manager at the address given at the end of this Privacy Policy.

    SCOPE OF THIS POLICY

    This policy applies only to the actions of AcuComm and the AcuComm website. It does not extend to any websites that may be accessed from the AcuComm website.

    SHARING PERSONAL INFORMATION WITH THIRD PARTIES

    We may use third parties to perform certain functions on Our behalf including web hosting, sending emails, promotions, removing repetitive information from customer lists, traffic analysis, data analysis, and processing credit card payments. They may have access to your Data to perform their services, but any Data used by such parties is used only to the extent required by them to perform the services that AcuComm request (unless you give consent to further use). Further, any Data that is processed by third parties shall be processed within the terms of this policy.

    In specific circumstances We may have to share your Data with other third parties for their own purposes. Such specific circumstances include, but are not limited to:

    • We may share information about fraudulent or potentially fraudulent activity on Our Site. This may include sharing Data with law enforcement bodies.
    • We may be required to disclose your Personal Data to the police or other enforcement, regulatory or Government body, in your country of origin or elsewhere, upon a valid request to do so. These requests are assessed on a case-by-case basis and take your privacy into consideration.
    • We may, from time to time, expand, reduce or sell AcuComm and this may involve the transfer of divisions of AcuComm, or the whole business, to new owners. Any Personal Data that you have provided will, where it is relevant to any part of AcuComm’s business that is being transferred, be transferred along with that part and the new owner or controlling party will, under the terms of this Privacy Policy, be permitted to use that Data only for the same purposes for which it was originally collected by Us.

    HOW AND WHERE WE STORE YOUR DATA

    AcuComm takes all reasonable physical and technological steps to protect your personal information at its office location. Where AcuComm uses 3rd party providers your personal data is stored on secure servers run and maintained by a reputable and fully GDPR compliant hosting company.

    We primarily store and process your Personal Data in the EU/European Economic Area. If we do transfer your Personal Data outside the EEA it will be because We have a legal or legitimate reason to do so. Some examples of reasons your data may be processed outside of the EEA include:

    • order fulfilment
    • payment processing
    • technical support services

    If your Personal Data cannot be processed within the EEA, We will:

    • comply with all other data protection principles
    • where possible, process in a country that is on the list of the EU Commissions’ countries that provide adequate protections for the rights and freedoms of data subjects
    • if the transfer is to the United States of America, use reasonable endeavours to make sure they participate in the Privacy Shield program
    • make sure we have assessed the adequacy of protections in all other cases.

    LINKS TO OTHER WEBSITES

    If the AcuComm website contains links to other websites and/or advertisements then AcuComm has no control over such websites and is in no way responsible for the content thereof. This privacy policy does not extend to your use of such websites. Users are advised to read the privacy policy of such websites prior to using them to ensure they are GDPR compliant.

    POLICY CHANGES

    We may amend this privacy policy from time to time. If we do so, we will post an updated version on the AcuComm website and you are deemed to have accepted the revised terms on your first use of the AcuComm website following the alterations.

    ACCESSING YOUR OWN DATA

    You have the right to ask for a copy of any of your Personal Data held by AcuComm by contacting:

    Kim Wigart

    Data Protection Manager

    AcuComm Ltd

    4 Northgate,

    Chichester

    West Sussex, PO19 1BA.

    Email: [email protected]


    No fee is payable for the information sent to your request.

    This Privacy Policy dated May 2018

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